PLEASE NOTE:  Joxy Bears and Dogs are collector's items, not toys and they are not suitable for children under the age of 14.


Please email me or telephone me on 01262 679688 with the name of the bear you like so I can advise you on availability, payment options and shipping.  You can secure bears by use of layaway if necessary (see details below)

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PAYMENT


Personal cheque made payable to J  Symon  (For UK buyers only)


Direct money/bank transfer for UK and overseas customers.  Easy if you bank online and free to UK customers.

UK Postal Orders (uncrossed please).  It is advisable to mail recorded or special delivery for security reasons.


Paypal.  A convenient way to pay if you have an email address and it is free to use when you are paying (for more information log on to  www.Paypal.com)

Cash is also acceptable but please use recorded or special delivery mail for security reasons.

Layaway:  This is a useful way to secure any bear.  Pay in either 2 or 3 equal monthly payments. Your bear will be mailed to you on receipt of the final payment.


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POSTAGE


Special Delivery for all UK orders current delivery charges are as follows (subject to change)

Weight  Cost

100 g  £6.75

500 g  £7.55

1 kg  £8.85

2 kg  £11.30

10 kg  £26.90      

Orders of £50.00 and under will be insured under the Royal Mail ‘Signed for’ service so please email if you would like to use that service instead.  



Overseas Customers

I am happy to ship overseas and use the 'International Tracked and signed' service which is fully insured, please contact me for more details.



Joxy Bears by Jo Symon

31 Sewerby Heads, Bridlington, East Yorkshire, YO16 7DE

Email josymon@hotmail.co.uk

Tel: 01262 679688


Under the United Kingdom's Distance Selling Regulations, you have

the right to cancel the contract for the purchase of any of these items

within a period of 7 working days, beginning with the day after the day on

which the item is delivered.  


The item must be returned in original condition complete with any accessories

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Joxy Bears

Last updated : 24th May 2018


This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website and Facebook .


This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Facebook and Paypal, or any third party services you access through these sites. You can reference both the Facebook and Paypal privacy Policies to learn more about their privacy practices. (www.facebook.com  www.Paypal.com )


By placing an order or by visiting www.facebook.com/JoxyBears/ or www.joxybears.com you are accepting and consenting to the practices described in this Privacy Policy.


1. Collection of Personal Information

I may collect Personal Data about you from a number of sources, including the following:

· From you when you agree to take a service or product from me, in which case this may include your contact details, how you will pay for the product or service and your email address in order that I can generate a PayPal invoice for payment.

· From you when you contact me with an enquiry or in response to a communication from me, in which case, this may tell me something about how you use my services.

· From you when placing an order at bear fairs that I am exhibiting at.

· Please do not supply any other person's personal data to me, unless I prompt you to do so or you need to in order to fulfill the contract (for example for a personalisation or a delivery address) this information will be treated in the same way as your own personal data.


2. Using your personal information I rely on a number of legal bases to collect, use, and share your information, including:

· As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

· When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

· If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

· As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; I use your information as necessary to comply with my obligations under the PayPal Terms of Use.


3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

· Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. For example – the need to provide your address for delivery. I only use Royal Mail for deliveries You can find their privacy policy here https://www.royalmail.com/business/system/files/royal-mail-the-gdpr-opportunity-with-mail.pdf

· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


4. Data Retention

· I will retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.

I am required by law to retain this information to comply with my legal and regulatory obligations, for example HMRC requires that all accounts are retained securely for 6 years; to resolve disputes, and to enforce my agreements.

6. Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

· Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

· Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jo Symon am the data controller of your personal information. If you have any questions or concerns, you may contact me at josymon@hotmail.co.uk Alternately, you can contact me at the following address:

Jo Symon 31 Sewerby Heads Bridlington East Yorkshire YO16 7DE



Privacy Policy

Ordering And

Shipping




PRIVACY POLICY

ORDERING